Hotel Management & Guest Experience Design
Master the art of exceptional hospitality while developing strategic management skills for luxury operations
Program Overview
This comprehensive program combines theoretical knowledge with hands-on experience to prepare you for leadership roles in luxury hotel operations. You'll master guest experience design, revenue management, and team leadership while understanding the cultural nuances that make Sri Lankan hospitality unique.
Our curriculum reflects the latest industry trends, incorporating technology integration, sustainable practices, and personalized service delivery that exceeds modern guest expectations.
Career Outcomes
- Hotel Operations Manager
- Guest Experience Director
- Resort General Manager
- Hospitality Consultant
Comprehensive Curriculum
Foundation Modules
Hospitality Industry Fundamentals
History, structure, and trends in global hospitality
Guest Service Excellence
Creating memorable experiences and handling challenges
Front Office Operations
Reservation systems, check-in/out procedures, guest relations
Housekeeping Management
Standards, efficiency, and quality control systems
Cultural Integration
Sri Lankan Hospitality Heritage
Traditional customs and modern applications
Cross-Cultural Communication
Serving diverse international clientele
Language Skills Development
English proficiency and basic Japanese/German
Local Tourism Geography
Sri Lankan attractions and destination knowledge
Advanced Management
Revenue Management & Analytics
Pricing strategies, forecasting, and optimization
Food & Beverage Operations
Restaurant management and service coordination
Hotel Financial Management
Budgeting, cost control, and profit optimization
Human Resources Leadership
Team building, motivation, and performance management
Technology & Innovation
Property Management Systems
Modern hotel software and integration
Digital Marketing for Hotels
Online presence, social media, and guest engagement
Sustainable Operations
Environmental practices and community responsibility
Guest Experience Analytics
Data-driven service improvement strategies
Professional Practicum Experience
Industry Placement
6-month internship at premium hotels across Sri Lanka
Capstone Project
Design and implement a guest experience improvement initiative
Certification
International hospitality management certification upon completion
Learn from Industry Experts
Anushka Rajapakovic
Program Director
Former GM of luxury resorts in Maldives and Singapore, bringing 20+ years of international experience.
Ruwan Senanayake
Revenue Management Specialist
Former Director of Revenue at international hotel chains, expert in pricing optimization and analytics.
Priyanka Alahakone
Guest Experience Expert
Award-winning hospitality professional specializing in luxury service standards and cultural integration.
Program Investment & Enrollment
Investment Details
Payment Options
- • Full payment: 5% discount
- • 4 installments available
- • Early bird discount: 10% (limited time)
- • Scholarship opportunities available
What's Included
- All course materials and textbooks
- Access to simulation facilities
- Industry mentor assignment
- Guaranteed internship placement
- International certification exam
- Career placement assistance
- Alumni network access
Apply for Hotel Management Program
Take the first step toward becoming a hospitality leader. Limited seats available for the next intake.
Hotel Management Excellence in Sri Lanka's Hospitality Sector
The hotel management profession in Sri Lanka has undergone significant transformation as the country establishes itself as a premier destination for international travelers. Modern hotel operations require sophisticated management skills that combine traditional hospitality values with contemporary business practices, technology integration, and sustainable operational models.
Successful hotel managers in today's market must possess comprehensive understanding of revenue optimization, guest experience design, and multicultural service delivery. The complexity of modern hotel operations demands professionals who can navigate property management systems, implement data-driven decision making, and lead diverse teams while maintaining the authentic Sri Lankan hospitality that distinguishes our destination.
Career advancement in hotel management typically follows a structured progression from department supervision to operations management and eventually general management roles. This pathway requires continuous professional development, industry networking, and practical experience across multiple operational areas including front office, housekeeping, food and beverage, and revenue management.
The hotel management program at our academy addresses these industry requirements through comprehensive curriculum design that emphasizes both theoretical knowledge and practical application. Students develop competencies in financial management, human resources leadership, and guest experience optimization while gaining exposure to real-world challenges through industry partnerships and internship placements throughout Sri Lanka's hospitality sector.