Terms of Use

Clear guidelines for using our educational platform and services

Agreement to Terms

By accessing and using the Hospitality Excellence Academy website and services, you agree to comply with and be bound by these Terms of Use. These terms constitute a legally binding agreement between you and our institution regarding your use of our educational platform, courses, and related services.

If you do not agree with any part of these terms, you must discontinue use of our services immediately. Your continued use of our platform following any modifications to these terms constitutes acceptance of those changes.

Educational Services

Hospitality Excellence Academy provides professional education and training in hospitality management, sustainable tourism, and culinary arts. Our services include online courses, practical training sessions, certification programs, and related educational resources.

Course Access and Completion

Enrolled students receive access to course materials for the duration specified in their enrollment agreement. Course completion requires meeting all specified requirements including assignments, assessments, and participation standards.

  • • Active participation in all required learning activities
  • • Completion of assignments within specified deadlines
  • • Adherence to academic integrity and honor code standards
  • • Respectful interaction with instructors and fellow students

User Responsibilities

As a user of our educational platform, you are responsible for maintaining appropriate conduct and ensuring that your use of our services aligns with educational objectives and community standards.

Account Security

  • • Maintain confidentiality of login credentials
  • • Report unauthorized access immediately
  • • Update account information as needed
  • • Use strong, unique passwords

Academic Integrity

  • • Submit original work and properly cite sources
  • • Avoid plagiarism and academic dishonesty
  • • Collaborate ethically when permitted
  • • Respect intellectual property rights

Prohibited Activities

To maintain a safe and productive learning environment, certain activities are strictly prohibited when using our platform and services.

Content Violations

Posting, sharing, or distributing content that is offensive, discriminatory, threatening, or violates intellectual property rights. This includes unauthorized sharing of course materials.

System Abuse

Attempting to bypass security measures, access unauthorized areas, or disrupt platform functionality through malicious software or inappropriate use.

Misrepresentation

Providing false information during enrollment, impersonating others, or misrepresenting qualifications, achievements, or institutional affiliations.

Intellectual Property Rights

All course materials, content, trademarks, and intellectual property associated with Hospitality Excellence Academy remain our exclusive property or that of our licensed content providers.

Course Materials

Course content, including lectures, videos, documents, and assessments, is provided for your personal educational use only. Reproduction, distribution, or commercial use without explicit permission is prohibited.

Students may use course materials for personal study and reference but may not share, sell, or redistribute these materials to third parties.

Student Work

While you retain ownership of original work you create during courses, you grant us permission to use your work for educational purposes, quality assessment, and program improvement. This includes using anonymous examples in future courses.

Payment and Refund Policy

Course fees are clearly stated during enrollment and must be paid according to the specified payment schedule. We offer various payment options to accommodate different financial situations.

Refund Eligibility

Refund requests must be submitted within the specified timeframe after enrollment. Refund eligibility depends on course progress, completion of assignments, and adherence to academy policies.

Payment Processing

All payments are processed securely through certified payment processors. We do not store complete payment card information on our systems.

Limitation of Liability

While we strive to provide high-quality educational services, we cannot guarantee specific outcomes or career advancement results. Our liability is limited to the extent permitted by applicable law.

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Educational Outcomes

Success in our programs depends on individual effort, engagement, and application of learned concepts. We provide quality education but cannot guarantee specific career outcomes.

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Technical Issues

While we maintain robust technical infrastructure, occasional service interruptions may occur. We work diligently to minimize disruptions and provide alternative access when possible.

Privacy and Data Protection

Your privacy and data protection are governed by our comprehensive Privacy Policy, which details how we collect, use, and protect your personal information. By using our services, you consent to our privacy practices as outlined in that policy.

We implement industry-standard security measures to protect your personal and educational data. However, no system is completely secure, and we encourage you to take appropriate precautions with your account information.

Dispute Resolution

We are committed to resolving any disputes or concerns through open communication and fair procedures. Most issues can be resolved through direct communication with our student services team.

Resolution Process

  1. 1. Submit concerns through our official communication channels
  2. 2. Allow reasonable time for investigation and response
  3. 3. Participate in good faith discussions to reach resolution
  4. 4. Consider mediation if direct resolution is not achieved

Modifications to Terms

We reserve the right to modify these Terms of Use to reflect changes in our services, legal requirements, or operational needs. Material changes will be communicated through prominent website notices or direct communication to active users.

Continued use of our services following notification of changes constitutes acceptance of the modified terms. We encourage you to review these terms periodically to stay informed of any updates.

Termination of Services

We reserve the right to suspend or terminate access to our services for violations of these terms, non-payment of fees, or behavior that disrupts the learning environment for other students.

Students may voluntarily withdraw from programs according to our withdrawal procedures. Refund eligibility for voluntary withdrawals is governed by our refund policy and timing of the withdrawal request.

Questions About These Terms

If you have questions about these Terms of Use or need clarification about any provisions, please contact us through our website's inquiry system. We are committed to providing clear explanations and addressing your concerns.

These terms are designed to create a positive learning environment while protecting the rights and interests of all members of our educational community.